Dear Customer :

Hello!

Thank you for choosing Datapp products. Datapp Technology Co., Ltd. will repay your trust in Datapp products with high-quality services! To protect your legitimate rights and interests and relieve your worries about purchasing the machine, Datapp Technology Co., Ltd. makes the following warranty service commitments to you and will provide you with standard warranty services based on these when you need them.

We suggest that you carefully read the "First Use Instructions" and "Standard Warranty Commitment" sections before your first use. This step will facilitate your use of the Datapp products and help you understand the warranty services you are entitled to and other information.

First-time Use Instructions

After you purchase a Datapp product, please:

1. please check whether the actual configuration of the machine is exactly the same as the packing list, and whether the random documents, certificates of conformity and warranty cards are complete. If there are any objections, please contact us.

2. Carefully read the warranty commitment and random materials, and properly keep the customer warranty card, random materials, CDs and floppy disks (depending on the equipment series).

Standard Warranty Promise

1. Warranty period

1.1 The warranty period commences from the date of the first purchase of the product ("Purchase Date"), which is determined by the invoice date of the purchased product. If there is no valid invoice, the warranty period will be calculated from the date of manufacture of the product. If the invoice date of the product is later than the actual delivery date of the product, the warranty period will be calculated from the actual delivery date of the product.

2. Warranty Solutions
2.1 For product malfunctions within the warranty period, the hardware part will be repaired as the primary solution, and the software part will enjoy free upgrade services.
2.2 Where feasible, we may attempt to diagnose and resolve your product malfunction through the internet, phone or other remote assistance methods. If some issues can be resolved by you installing the designated software updates or replacement parts yourself, we will guide you to obtain and install such software updates or replacement parts.
2.3 If the above methods are not applicable or fail to solve the problem, we will arrange services according to the type of warranty service the product enjoys. If the solution you request exceeds the scope stipulated by law or promised by us, you will need to bear the corresponding service fee.

3. Support and Services

- Implementation report

- 24x7 technical support either by phone

Access the latest patches and fixes and run updates as soon as they're available. Datapp Software Maintenance streamlines upgrades so you’re always covered and on the optimal product release.

This service is applicable to situations where the preliminary diagnosis indicates product defects or abnormal product performance due to environmental compatibility, and these issues cannot be resolved remotely.

4. Exchange and Return

4.1Unless otherwise instructed by Datapp TechnologyCo.,Ltd, when you return or exchange the product, you should return all the products (including but not limited to all accessories, components, packaging materials, promotional items, etc., the same below).

4.2The replaced products, components and other materials all belong to DatappTechnologyCo.,Ltd. The replacement parts used for the exchange may not be new, but they will have the same good performance as new products and at least be functionally no less than the replaced parts.

5. Situations where no warranty is provided

The guarantee and warranty services under this document will not apply if the product has any of the following conditions:

- The product or component has exceeded the corresponding warranty period.
- Faults or damages caused by incorrect or improper use, maintenance or storage, such as: improper handling; use not in accordance with the reasonable expected purpose of the product; improper plugging or unplugging of external devices; dropping or improper external force squeezing; contact or exposure to inappropriate temperature, solvents, acids and alkalis, water immersion or damp environment; and damage caused by insect or rodent bites or foreign object intrusion, etc., such as cracking, rusting, or damage to the product or its components (such as the casing, LCD screen, interfaces, components, circuits, etc.);
- Faults or damages caused by installation, repair, modification, addition or removal by non-authorized institutions or personnel of Datapp TechnologyCo.,Ltd;
- The original identification information of the product or component has been modified, changed or removed; faults or damages caused by using non-legally authorized, non-standard or non-publicly issued software;
- Faults or damages caused by virus infection, hacker attacks or other malicious infringement behaviors;
- Faults or damages caused by force majeure or unexpected events;
- Other faults or damages not caused by the quality problems of the product itself.

In the event of the above situations, you should seek solutions from the relevant responsible party. Datapp TechnologyCo.,Ltd shall not bear any responsibility for this. If the product cannot be used normally due to components, accessories or software that are not within the warranty period or warranty scope, it is not a warranty-covered fault. Such issues should be resolved by updating and repairing these components, accessories and software in accordance with relevant warranty regulations. Normal fading, wear and consumption during the use of the product are not warranty-covered faults.

Correspondence address：26th Floor,EastBlock,Building 6,CLOUD PARK,Xuegang North RoadShenzhen City